Clicky

The World first web-based
ophthalmic practice management system
now backed by Ocuco, optician software specialists.

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0844 8400 141

Support

We fully understand how you will feel once the salesman has gone; you have had your recommended amount of training and you are about to use the system on your own for the very first time...

 

 

With support costs included, qualified staff, free automatic upgrades, comprehensive data back-up, built-in systems maintenance, data encryption and easily configured access levels are several of the services See 20/20 employ to ensure you receive a fail-safe service.

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Remote support: Desktop access feels as though you have a help desk in your practice

Friendly, professional, qualified support personnel who offer technical software support for all levels of computer competency

1st, 2nd and 3rd line support levels will endeavour to guarantee all issues are resolved within a suitable timeframe

99.9% uptime guarantee: Servers are monitored 24/7/365 days a year to identify and address any potential issues

Secure access: See 20/20 allows authorised staff secure access to your system from anywhere in the world.128-bit data encryption and multiple tiers of security ensure the integrity of your data is never compromised